Privacy Policy

Pawessence Petcare (OPC) Pvt Ltd ('we', 'our', 'Lifessence') is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website or services.

This policy complies with the Information Technology Act 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011, and applicable data protection standards.

1. Information We Collect
We may collect the following categories of personal information:

•       Name, email address, phone number, and delivery address when you place an order or make an enquiry

•       Pet details (name, species, age) when you book a consultation or purchase a remedy

•       Payment information processed securely through our payment partners — we do not store card or bank details

•       Usage data including IP address, browser type, and pages visited, collected via cookies and analytics tools

2. How We Use Your Information
We use your information to:

•       Process and fulfil your orders

•       Communicate with you about your order, consultation, or enquiry

•       Send you updates about Lifessence products and services (you may opt out at any time)

•       Improve our website and customer experience

•       Comply with legal and regulatory obligations

3. Sharing of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:

•       Logistics and courier partners for the purpose of order delivery

•       Payment processors (including Razorpay, PayU, or UPI service providers) for payment processing

•       Service providers who assist in operating our website, under strict confidentiality obligations

•       Government authorities or regulators when required by law

4. Cookies
Our website uses cookies to enhance your browsing experience. You may choose to disable cookies through your browser settings, though this may affect certain functionality of the website.

5. Data Security
We implement reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Order and transaction records are retained for a minimum of 7 years in accordance with Indian accounting and tax regulations.

7.Your Rights
You have the right to access, correct, or request deletion of your personal information held by us. To exercise these rights, please contact us at hello@lifessence.in. We will respond within 30 days.

8.Third Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9.Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised effective date.

10. Contact
For any privacy-related queries, please contact: hello@lifessence.in or write to us at 210, Suncity Success Tower, Sector 65, Gurgaon – 122 005.